Orders placed either by telephone, email or through our on line website will be assumed as confirmed and an acknowledgement that you have read and understood the product description, size, quality and accepted the delivery terms given.
UK Home Accessories needs to made aware of any special delivery requirements. A normal delivery would be considered as ground floor with easy parking and access. If your delivery does not fit into this category then we need to be made aware of what your requirements are so our courier can be for warned. Normal delivery times are 4-5 working days, this could vary depending on time of year and delivery locations.
UK Home Accessories will only cancel an order if the product is sub standard, defective or out of stock in which case you will be contacted immediately to discuss what you would like us to do.
If for any reasons you wish to return your purchase you may do so, however the cost and risk in relation to the returned item is your responsibility. If the product returned is in anyway damaged then the final refund amount may be affected. All returns must be confirmed in writing within 7 days of delivery. Please click on the 'returns' link at the bottom of this page, this will direct you to the page you need to complete a returns/refund form. If not send an email to firstname.lastname@example.org.
Correspondence: All notices and correspondence must be in writing and sent to our contact address which is found on our 'contact us page'.
We will exchange goods provided that the returned item is in perfect condition and the product required to be exchanged is in stock.
*March Madness Promotional offer*
Ottomans must be ordered at the same time using a single payment method and be delivered to same address.
Jewellery / Trinket box is a free gift and is non refundable or transferable and no guarantee is offered.
Jewellery / Trinket Box must be sent with Ottomans to same address.
Unless we are notified in writing that free gift is not required, your free gift will be included with your order.